Introduction
The Metpro Europe Ltd Group of companies (“Metpro”, “we”, “our” or “us”) hold and process data on various individuals, including our customers, prospective customers, people who have contacted us with queries or complaints, website visitors and those receiving our emails (“you” or “your”). Your privacy is important to us so we only use the information you provide about you and your company when using this website to answer your enquiry. We do not share this information with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
For the purposes of the Data Protection Act 2018 (the UK’s implementation of the General Data Protection Regulation (GDPR)) the data controller is Metpro Europe Limited, Templeborough Works, Sheffield Road, Sheffield, S9 1RT.
Personal Information we may collect
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site metpro.com or www.evanspiling.co.uk
- If you contact us, we may keep a record of that correspondence
- Information about your computer and about your visits to our site including, but not limited to, web server statistics, referral source, traffic data, location data and details of the web pages and resources that you access
- Information relating to any transactions carried out between you and us, including information relating to any purchases you make of our goods and services
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This Cookie Policy explains how Metpro uses cookie and similar tracking technologies when you use our website and services. By using our website and services, you consent to the use of cookie and tracking technologies as described in this Policy.
Cookies are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using “functional cookie”). Cookie may be set by the site that you are visiting (known as “first party cookie”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookie”).
We use cookie for different purposes –
- Enabling our websites to function properly
- Analysing visitor behaviour
- Optimising and personalising
We use both first-party and third-party cookie on our website.
First-party cookie are cookies issued from the metpro.com and evanspiling.co.uk domains that are generally used to identify language and location preferences or render basic site functionality.
Third-party cookie belong to and are managed by other parties. These cookies may be required to render certain forms, such as the submission of forms, or to allow for some advertising outside of our website.
Session cookie
Session cookie enable the website you are visiting to keep track of your movement from page to page, so you don’t get asked for the same information you’ve already given to the site. Cookie allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. These only last for as long as the session (usually the current visit to a website or a browser session).
Functional cookie
These cookies allow our services to remember choices you make, such as:
- Remembering your username, preferences, and settings.
- Remembering if you’ve filled in a survey or taken part in a poll or contest or otherwise reacted to something on through the services, so you’re not asked to do it again.
- Remembering if you’ve used any of our services before; restricting the number of times you are shown a particular advertisement.
- Remembering your location; and enabling social media components
The aim of these cookie is to provide you with a more personal experience so that you don’t have to reset your preferences each time you use our services. If you do not allow these cookies, then some or all these services may not function properly.
Advertising cookie:
These cookies record your visit to our websites, the pages you have visited, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a website. We (and third-party advertising platforms or networks) may use this information to make our websites, content, and advertisements displayed on them more relevant to your interests (this is sometimes called “behavioural” or “targeted” advertising). These types of cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. If you do not allow these cookies, you will experience less targeted advertising.
Analytics cookie:
These cookies also enable us to personalize content and remember your preferences (e.g., your choice of language, country, or region). They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
You can choose to reject or block all or specific types of cookie set by virtue of your visit to our websites by clicking on the cookie preferences on our website(s).
If you reject the use of cookie, you will still be able to visit our websites but some of the functions may not work correctly.
Retention and Security
We will generally retain your Personal Information only so long as it is required for purposes for which it was collected. This will usually be the period of your relationship with us plus the length of any applicable statutory limitation period following the end of such relationship, although some data may need to be kept for longer. We maintain a Records Retention Policy which we apply to records in our care. Where your Personal Information is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
We are committed to protecting the security of the Personal Information you share with us. All information you provide to us is stored on our secure servers. Unfortunately the transmission of information via the internet is inherently insecure and we cannot guarantee the security of data that you transmit to our site. Any transmission is therefore at your own risk. Once we have received your information we will use internal procedures and security to try to prevent unauthorised access.
How we lawfully use your information
Your Personal Information is collected and processed for various business purposes, in accordance with applicable laws. Where applicable data protection laws require us to process your Personal Information on the basis of a specific lawful justification. We use information held about you in the following ways:
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
the processing is necessary for the legitimate interests pursued by Metpro, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Information;
the processing is necessary for compliance with a legal obligation to which Metpro is subject to; or
to carry out our obligations arising from any contracts entered into between you and us.
We may also use your data to provide you with information about products or services which may be of interest to you and we may contact you about these by email or telephone.
If you do not want us to use your data in this way please contact us.
Access to data
We will never sell or rent data about you, and we will ensure that our employees, suppliers and subcontractors will only be able to access information about you if and when it is part of their job, and only for the purposes set out in this privacy policy.
Where we engage the business services of a third party to provide services directly to the Metpro Group for example services such as hosting, supporting and maintaining the framework of our information system, we expect such third parties to process any data disclosed to them in accordance with applicable law, including with respect to data confidentiality and security.
In addition, we may share Personal Information about you:
to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings, including in order to establish, exercise or defend our legal rights;
to the purchaser (or prospective purchaser) and relevant professional advisers of any business or asset which we are (or are contemplating) selling ; or
to protect the rights, property, or safety of Metpro, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
Metpro aims to ensure that all Personal Information it holds is correct. If the Personal Information which we hold about you needs to be corrected or updated, please let us know.
- You have the right to request access, correction of any inaccuracies and deletion of any of your Personal Information that Metpro may hold
- You have the right to receive all such Personal Information which you have provided to Meptro in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
- You have the right to restrict our processing of your Personal Information where:
- you contest the accuracy of the Personal Information until we have taken sufficient steps to correct or verify its accuracy;
- where the processing is unlawful but you do not want us to erase the data;
- where we no longer need the Personal Information for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims; or
- where you have objected to processing justified on legitimate interest grounds pending verification as to whether Metpro has compelling legitimate grounds to continue processing.
You also have the right to lodge a complaint with a supervisory authority, in particular in your country of residence, if you consider that the processing of your Personal Information infringes applicable law.
For further information regarding your rights, or to exercise any of your rights, please contact us using the details at “How to Contact Us”.
Consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
Our site may, from time to time, contain links to and from the websites of our clients and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How to Contact Us
We welcome your views about our website and our privacy policy. If you have any questions or complaints about this privacy policy or our treatment of your Personal Information, or would like to exercise any of your rights, please contact us by competing our online contact form here